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This file explains how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as soon as possible online by means of the Services Australia site.

To qualify for JSP an individual should:

- be of certifying age for JSP

meet Australian house requirements for JSP
be out of work, and
searching for work and ready to take part in activities that increase their possibilities of finding a task, or
not able to work, study or try to find work due to medical condition, illness or injury, or
employed or studying complete time and are unable to undertake these due to a medical condition, health problem or injury and work or research study to return to

If the consumer has actually suggested they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours each week, and
their income falls below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours each week, however their earnings has decreased. See Rates and Thresholds.

In all cases, examine if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they should provide their bank account balances, proof of income and employment separation details.

Customers can start an early claim online. They will be able to finish Your individual details, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to address in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online until within 14 days of being eligible for employment JSP. They will get a reminder notification 2 week before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the client is qualified however not payable when they claim.

Customers transferring from a current income assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they must:

- check in to myGov and access their linked Centrelink online account
guarantee their personal information are correct. From the menu, choose the My details > Personal and contact information > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:

- presently in receipt of an income support payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.

The job will enable the customer to undertake a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or unsuitable to complete an online claim or candidates. ACC ought to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can help a client begin a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the client resides in a remote location and usually uses a representative, Remote Service Centre, or phone to do organization and is not able or unsuitable to complete an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote clients.

The customer needs to have:

- the remote sign revealing on the Customer Overview, or
a property address in a remote location

To examine the address is in a remote area:

- browse the town name in Office Locator
view the Towns Result List
view the Remoteness column

Customers with nominee plans

Correspondence nominees can send an for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, encourage the candidate to help the person claim JSP utilizing the person's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be affordable for a customer to finish all Required tasks prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia need to determine if they have actually minimized their work prospects by transferring to a new location.

If this holds true, the Service Officer should investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misconduct

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or employment a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Workforce Australia or other professional provider, will have a preliminary visit reserved throughout the Participation Interview. Attending this very first supplier consultation is referred to as the task seeker's RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job hunter's income assistance payment. Note: this undergoes task candidates satisfying any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task seekers to the Workforce Australia online employment service. This excludes task applicants residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will immediately determine this and use the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to clients throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the employer within the claim. If a customer confirms the company, when on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not verify the employer, once on payment, the STP company may provide to the customer once again when they report.