We'll direct you through the claim procedure.
This guide will ask you a question and based on your answer show you another concern or outcome.
Before you begin, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting documents to advance your claim.
We'll let you understand the outcome of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we have actually made a mistake you can ask us to examine our choice.
We can help if you remain in monetary challenge or need special assistance while we your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Candidate arrangement in location?
To claim on somebody else's behalf you need to be authorised.
The person you're claiming for must nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate plan
You need to have an arrangement in place to declare on someone else's behalf.
The individual you're claiming for will require to start the process. Read about how to add a Nominee plan using your online account.
7: Do you wish to declare online?
The most convenient way is to claim online.
8: You can claim over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and employment link Centrelink to claim
To declare a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to produce one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Request JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you accept the terms, choose I concur.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use an unique email address. You can't use the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You've created your myGov account, choose Continue to myGov.
After you show who you are through myGov by entering some information about you, you'll get a CRN. We'll check if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some personal information and we'll inspect them versus our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity details from among these files: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity details from among these documents:
- Australian driver licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll require to visit a service centre to finish our identity requirements. You'll need to provide us an acceptable photo identity document along with any other files we may request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you develop your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Check in to myGov and show who you are to connect Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that offers the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, information from your identity documents and verify your photo.
Find out how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Get going in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Request JobSeeker Payment then follow the triggers to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment and follow the triggers to complete your claim.
We'll tell you if you require to do anything else to complete your claim. We may ask you submit supporting files to submit your claim.
You can finish these actions up to 13 weeks before your situations change. You can then submit your claim 2 week before your circumstances change. We'll call you to advise you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to declare
To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and employment link services, then select Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Get JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you need to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.
22: After you declare by phone
We'll contact you if we require more information.
We'll send you a letter to let you know your claim outcome. If your claim achieves success, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, employment you'll get an invoice telling you:
- the ID number of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Check in to myGov
You can likewise use the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our decision.
To do your service with us, produce a myGov account and link it to Centrelink.
You require to prove your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for employment some documents to support your claim.
If you or your partner stop work, or modification from full time to casual work we'll require an Employment Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, employment Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.