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This document discusses how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as soon as possible online via the Services Australia site.

To qualify for JSP an individual should:

- be of qualifying age for JSP

meet Australian house requirements for JSP
be out of work, and
trying to find work and happy to participate in activities that increase their opportunities of discovering a job, or
not able to work, study or try to find work due to medical condition, illness or injury, or
employed or studying full-time and are not able to carry out these due to a medical condition, disease or injury and work or research study to go back to

If the customer has actually suggested they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours per week, and
their income falls listed below the JSP earnings test cut-off

For instance, employment a self-employed DSP consumer is still working 30 hours per week, but their income has reduced. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they need to supply their savings account balances, evidence of earnings and work separation details.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being qualified for JSP. They will get a pointer notice 2 week before the eligibility date.

A detained person might lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.

Customers moving from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

- sign in to myGov and access their connected Centrelink online account
guarantee their personal details are right. From the menu, select the My details > Personal and contact information > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:

- currently in receipt of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the client on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.

The task will allow the client to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or nominees. ACC should also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the client can begin a claim online and a Service Officer can take it over, or
a Service Officer can assist a customer start a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the consumer lives in a remote location and normally utilizes a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for determined remote consumers.

The consumer must have:

- the remote indication revealing on the Customer Overview, or
a residential address in a remote area

To inspect the address remains in a remote place:

- search the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the nominee to help the individual claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be affordable for a client to finish all Required tasks prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually decreased their employment potential customers by relocating to a new area.

If this holds true, the Service Officer should investigate a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Workforce Australia or other professional service provider, will have an initial consultation scheduled during the . Attending this very first provider appointment is called the task hunter's RapidConnect requirement.

For the most part, conference RapidConnect requirements will identify the start date of the task hunter's income support payment. Note: this is subject to task applicants fulfilling any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online work service. This leaves out task hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to customers during their online claim. Employer information, name and ABN, will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the company within the claim. If a consumer verifies the company, when on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not confirm the company, once on payment, the STP company might provide to the client again when they report.